Help! My Caddy slides down my pole
Usually the Compass Caddy grips the pole just fine. Sometimes the repetitive impact of the poles on the ground causes the Caddy to creep down the pole during use.
If you experience this, then simply slide the included rubber "o"-ring onto the shaft of your walking pole (you may need to separate pole sections &/or remove snow baskets to do this).
Position the Caddy above the "o"-ring and push down until the groove in the bottom edge of the Caddy meets and slides over the "o"-ring. The groove is tapered, and makes a compression fit over the "o"-ring which prevents the Caddy sliding down the pole. You can change the position of the Caddy by sliding the "o"-ring up or down the pole. Look the pictures below to see how this works.
Shock Absorbing Effect
Some movement of the Compass Caddy on the pole is actually desirable, as this movement absorbs the shock from a heavy impact of the pole on hard rock.
The o-ring allows for shock absorption while minimising the possibility of the Compass Caddy creeping down the pole.
Should you ever need to replace the "o"-ring, they can easily be bought for pennies from any good hardware store, or online (e.g. ebay). There are two important dimension - the Internal Diameter (I.D) and the Width or cross-sectional diameter (W), see the picture to the right.
The Width (W) or cross-sectional diameter should be 1mm - this fits in the groove on the Caddy. Any bigger than 1mm, and the "o"-ring will not fit into the groove. Any smaller, and you will not get any compression effect.